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For more information on health communications, free tools and resources, visit our health communications website.

Health Risk and Crisis Communication Management for Health Care Organizations

Virtually every day, crisis and emergency risk communication is needed somewhere within the health care field. Whenever a crisis occurs, communicators must to be ready to provide information to help people make the best possible decisions for their health and well-being.

Advantage Consulting Services can help your organization prepare for any crisis. Let us help you develop a crisis communication plan. We also provide training for health care leaders and officials who must take the lead in communicating during a crisis.

Doug Seubert, principal consultant and health communications specialist, has a certificate in health risk and crisis communication. Contact us for more information.

Helpful links:

Risk Communication Guidelines for Public Officials

Guides public officials in communicating with the public and the media during a public health crisis. Includes basic techniques for clear, effective communications, tips for working with the media, and strategies for correcting errors and rumors.

Emergency Preparedness and Response

The CDC Emergency Preparedness and Response website is CDC’s primary source of information and resources for preparing for and responding to public health emergencies. This site continues to keep the public informed about public health emergencies and provides the information needed to protect and save lives.

Crisis and Emergency Risk Communication

Crisis and Emergency Risk Communication (CERC) homepage providing information and resources for training in crisis and emergency risk communication.

Communicating the Uncertainty of Harms and Benefits of Medical Interventions

There is growing interest in shared medical decision making among patients, physicians, and policy makers. Little is known about the optimal approaches to or outcomes of communicating uncertainty about the risks and benefits of treatments. The authors reviewed the literature on various issues related to uncertainty in decision making and current practices and recommendations by expert groups on communicating uncertainty.

World Health Organization Field Guide, Effective Media Communication during Public Health Emergencies

Effective media communication is a key responsibility of public health professionals and information officers, especially during emergencies. This field guide summarizes the practical steps that can be taken to strengthen and enhance efforts made in this area. The guide can act as a rapid primer document as it highlights aspects of media communication activities that are crucial during a public health emergency. The target audiences for this field guide are WHO office and field personnel who are unfamiliar with media interactions or who wish to sharpen their skills in this area. It is also intended to help public health officials in other organizations and networks to deal with the media communication aspects of public health emergencies.



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