"Providing support and training to help those living with dementia"

Free Health Literacy Trainings for Health Care Professionals

These trainings are designed for health care professionals and staff wanting to acquire specific skills in health literacy and health communications. Learn how to make health information easier to understand and explore evidence-based tools to improve communication and engagement. Trainings are available in a number of formats and different time lengths (20, 40, 60 and 80 minutes). Each training is evidenced-based, drawing on current research and featuring methods, tools and resources proven to be effective. Click here for more information...

If your organization would like to sponsor a training session for patients or the general public, check out our free health literacy training topics for patients and health care consumers.

For more information or to schedule a training, contact Doug Seubert.

Adherence and health literacy - Strategies to improve medication-taking and promote healthy behaviors

People with low health literacy are less likely to adhere to taking medication and following other treatment recommendations. This training focuses on health literacy and patient activation strategies that are proven effective in improving patient adherence.


Ask Me 3 - Implementing it in your practice

Ask Me 3™ is a patient education program designed to promote communication between health care providers and patients in order to improve health outcomes. Studies show that people who understand health instructions make fewer mistakes when they take their medicine or prepare for a medical procedure. They may also get well sooner or be able to better manage a chronic health condition. This training session will teach you how to implement Ask Me 3™ in your office or organization. It includes lessons learned from several pilot studies and focuses on strategies that have been proven effective.


Cultural competency and health literacy

Cultural competency is one of the main tools for closing the disparities gap in health care. It’s the way patients and doctors can come together and talk about health concerns without cultural differences hindering the conversation. This training combines health literacy and cultural competency to improve communication and bring about positive health outcomes.


Health literacy - The impact on health outcomes

Given the complexity of the health care system, it is not surprising that limited health literacy is associated with poor health. This training explores key research study findings on the relationship between health literacy and health outcomes. It concludes with a discussion of evidence-based tools and strategies designed to improve health literacy skills.


Health literacy -  Measurement and screenings

Can health literacy be measured? Are there screening tools available? Do they work? When should they be used? This training answers all of these questions and more. Several evidence-based screening tools are discussed, along with their strengths and weaknesses. Included is a discussion on value of screening and an ethical argument for classifying health literacy as a “universal precaution.”


Health literacy - Tools for improving communication and helping patients understand



Health literacy - The AHRQ universal precautions toolkit



Health literacy - What is it and why is it important?



Health literacy and patient-centered medical homes - Meeting the communication and self-management standards

This training explores how health literacy impacts the “must pass” standards for patient-centered medical homes, specifically patient access and patient communication, and active support of patient self-management. This training also addresses strategies for educating patients about patient-centered medical homes and their important role in this new model for delivering quality health care.


Helping your patients understand - Strategies for improved communication



Meaningful use of health information

Meaningful communication and patient empowerment are essential to patients becoming partners with their providers and taking an active role in choosing health care options and implementing treatment plans. This training explores the role of health literacy in Health Information Technology (HIT) and provides evidence-based strategies to ensure that patients have access to meaningful information that is easy to understand and use for making health decisions and improving outcomes.


Motivational interviewing

Motivational Interviewing is a collaborative conversation to strengthen a person's own motivation for and commitment to change. A central concept of motivational Interviewing is the identification, examination, and resolution of ambivalence about changing behavior. Motivational interviewing, in the context of health literacy, focuses on communication methods that improve adherence and empower patients to take a more active role in improving their health. This training explores the motivational interviewing approach, and the skills and strategies needed to implement it successfully.


Patient activation and health literacy - Engaging patients in their care

As patients are expected to be more involved in their care, it becomes increasingly important to ensure that health information can be recalled, comprehended and then acted on correctly. Low health literacy is a barrier to care. Research suggests activation may help compensate for lower literacy skill. Impact case studies of five initiatives are used to explore the relationship between health literacy and patient activation.


Plain language - Clearly communicating health information



Readability and design - Making health information easy to read and understand



Readability testing - Tips and tools



Shared decision-making

Although patients are far more informed than they were even 20 or 30 years ago, some people express frustration and dissatisfaction with their care because they do not feel like they have adequate (if any) input into the decisions that clinicians are making about their health and their lives. One element of this problem is that patients often do not know enough about their treatment options to make informed decisions. Another contributing factor is that providers are not always supportive of patient involvement in the decision-making process. In some cases, clinicians are supportive of the concept but do not know how to make it happen. This training explores strategies for improving informed consent, communicating health risk, and supporting shared decision making. Of course, health literacy plays an important role in this process.


Teach back method - Checking for understanding

Teach Back, a practice developed by the American Medical Association as a part of its Health Literacy Toolkit, is designed to verify that a patient understands what a health professional is saying. This training explains the practice and the evidence behind it, and how to implement it in any type of setting between health professionals and patients. The training also covers how to use teach back as a tool for evaluating the communication skills of health professionals.


More topics

Interested in a topic that is not on our list? Contact Doug Seubert and let me know what you need.


Need more information?

Contact Doug Seubert with comments and questions, or to schedule a training:

Doug Seubert
Health Communications Consultant

Advantage Consulting Services, LLC
Po Box 56
Marshfield, WI 54449





© Advantage Consulting Services, LLC doug@advantageconsultingservices.org